Terms and Conditions

By making a booking with London Doggo, you agree to our standard terms and conditions as set out below.

Bookings

You may amend your original booking up to 48hrs before the original booked date to a different date, aligned to availability.

If London Doggo accepts a request to change the services booked, the original price and completion times in the booking will be adjusted by us, and the changes notified to the customer via text or email. We may decline to carry out any requested changes due to time availability or other reasons that prohibit the smooth running of London Doggo.

We will send appointment reminders prior to scheduled appointments via text and/or email. If you fail to attend your appointment, we reserve the right to charge you a cancellation/no-show fee.

** No fee is applied for rescheduled appointments, respecting the condition stated above**

Cancellations/No Shows

We require 48hrs notice to cancel your original booking. Less than this, or a no-show, your deposit is non refundable. If this is a recurring theme you will need to make full payment for any future appointments prior to grooming your dog.

Payments & Deposit

A deposit of £20 is required to secure your appointment. The remaining balance is to be paid in full when collecting your dog. If a deposit is not made in advance we reserve the right to offer the appointment to another client. There may be occasions where additional grooming is required beyond what was initially quoted and couldn't reasonably be identified or foreseen at the time of booking. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility and London Doggo shall not be liable for these.

The remaining balance owed must be paid in full by cash, credit/debit card or by BACS transfer to our business account. All payments for grooming services provided by London Doggo must be paid in full before leaving the salon. If under extreme circumstances payment is not made on collection, there will be a £10 late payment fee added to the final amount. This must be paid by the agreed date. You will be required to make full payment before being accepted for a future appointment.

Time Keeping

We work by appointment only. If you are late by more than 15 minutes your appointment may be rescheduled and your deposit payment is non refundable. If you think you will be late, please call London Doggo in advance to advise. We ask that you arrive no more than 5 minutes early for your appointment. We will notify you 15-20 minutes before your dog is ready for pick-up. A late collection fee of £5 per 30 minutes will be charged for dogs not collected on time.

Groom Duration

Times for commencement and completion of any grooming service given by London Doggo are given in good faith, however, unless specifically guaranteed, London Doggo will not be liable for any delay in commencement or completion of a grooming service. Where appropriate, London Doggo will notify the customer of any delays at the earliest opportunity.

Your Pets Health & Welfare

By attending the appointment, you confirm that your dog is fit, healthy and up to date with their vaccinations. Grooming of sick and/or elderly dogs, is entirely at the owners risk. We do not groom pregnant or nursing dogs until all pups have been weaned. We do not take responsibility if your dog develops an allergic reaction to any grooming products. Please let us know of anything in advance, if known, or please notify us of any irritations caused afterwards. Grooming may expose underlying skin or health conditions that we cannot be held liable for.

Groomer Safety

We reserve the right to refuse or muzzle a dog that presents a risk of injury to itself or staff.

Vet Care

We strive to provide the highest level of care; however, in the unlikely event of an accident, the pet owner authorises London Doggo to transport their dog to the nearest veterinarian for treatment if needed. If your pet becomes unwell while in our care, we will notify you immediately. Unless it is clearly proven that London Doggo is at fault, all veterinary costs will be the owner's responsibility. Any injuries noticed after the grooming session must be reported within 48 hours, otherwise, we cannot accept liability. While every precaution is taken to prevent injury, accidents can occur when working with sharp tools on a moving animal.

Ear Plucking

At London Doggo we do not perform ear plucking. Please seek treatment from your dogs vet for this. We will however do our best to trim any excess hair at the request of the owner.

Fleas & Ticks

London Doggo reserves the right to decline grooming or day-care services for dogs with fleas and/or ticks. Please inform us of any known flea or tick issues before your appointment so we can reschedule for another date until your dog has been successfully treated. If fleas are found without prior notice, a £25 surcharge will be applied on top of the grooming price. This is to cover the cost of treating the salon and preventing cross contamination.

Anal Glands

London Doggo does not perform anal gland expression. Please seek treatment from your dogs vet for this.

Guarantee

Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your dog following a groom, but London Doggo cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.

Groom Feedback

If you are dissatisfied with any aspect of your dogs groom, please let us know as soon as possible so we can do our best to rectify. We welcome feedback, and this can be reported to us directly.

Photos & Videos

If you are not happy with us using photos or videos of your dog/s on social media or on our website, please let us know.

Routine Appointments

Routine appointments are important. Any dog who is booked in over the recommended time scale will incur an extra charge due to the extra hair growth and extra time needed. Most dogs, dependant on breed, will need regular grooming every 4-8 weeks. This is the time scale you should consider. If you are unsure, please speak to your groomer.

Slander

Under the malicious communications act 1988 (section 1) and the communications act 2003 (section 127), London Doggo will not accept or tolerate any slander, malicious falsehood or defamation via social media outlets relating to a groom due to the coat which have not been maintained at home ie matted coat, or miscommunication. If you are unhappy, please contact us immediately and we will try our best to resolve the issue.

Matting Policy

We will always ensure your dog is comfortable and will not cause discomfort by de-matting. We reserve the right to remove the dogs coat with clippers if we feel that de-matting will cause stress. Shaving of dogs will change their appearance and the hair will be very short and close to the skin. This may expose pre-existing skin conditions which we will not be held liable for. We are not liable for any conditions arising following the clipping of a dog. Examples are, but not limited to, redness, irritation, nicks from the blade from clipping so close to the skin due to the neglect of the dogs coat not being maintained at home. Severely matted dogs can suffer many conditions from the neglect of not being brushed or groomed regularly.

A £25 matting charge will apply if there is substantial matting. This covers the extra time it takes, the use of specialist tools and the wear on the equipment used.

London Doggo accepts no responsibility for any vet fees if health issues are exposed when clipping off a matted coat.

Teeth Cleaning

London Doggo uses EMMI-PET Ultrasonic Teeth Cleaning treatment. This is not a veterinary procedure and we cannot diagnose any problems with your dogs mouth. Please have any advisories checked by your dogs vet.

A consultation is booked before any teeth cleaning can commence. This method of dental cleaning is highly effective in removing mild plague and tartar, improving gums, breath odour and overall oral health. London Doggo cannot guarantee the results, effectiveness or suitability for individual pets due to varying external factors. If dogs become distressed or we discover anything likely to cause discomfort to your pet, we will discontinue immediately and inform you. The best approach to solve this will then be discussed with you. Each pet will have its own tooth brush head that will not be used on another dog. This is purchased at the initial treatment and will be replaced after 30 treatments or sooner if required. Some pets may chew the brush head, if this is excessive it may need replacing sooner to maintain effectiveness. Brush heads will require replacing after 1 year regardless of the number of times they have been used.

If we feel any teeth are loose or at risk of becoming loose we may request you get your pets teeth checked by a veterinarian before treatment. It is possible that the plague/tartar build-up will be too great and then a veterinary dental may be necessary initially and then a follow up ultrasonic maintenance visits with us.

You, the owner/guardian understand that the effectiveness of the ultrasonic teeth cleaning is based on frequency and that optimum oral health might only be achieved by keeping to the frequency recommended by London Doggo.

London Doggo cannot be held responsible for any problems occurring from poor dental health before, during or after any ultrasonic treatments.

Day-Care

All dogs must be up to date with vaccinations, including rabies, distemper and parvovirus for day-care enrolment.

Owners must provide proof of vaccinations upon registration and update records as needed. All dogs attending day-care must be free from fleas and ticks. Dogs must be at least 6 months old with no history of aggressive behaviour.

Health & Safety

Dogs showing signs of illness (including coughing, vomiting, or diarrhoea) will not be permitted to attend day-care. Owners must notify London Doggo of any medical conditions or recent treatments. In case of a medical emergency, we will contact the owner. If unreachable, London Doggo will seek immediate veterinary care at the owners expense.

Behaviour

Dogs with aggressive or dangerous behaviour may be removed from day-care without prior notice. If a dog causes injury to another dog or staff member, the owner is responsible for any resulting medical expenses.

Drop-Off & Pick-Up

Dogs must be dropped off and picked up within our opening hours. Late pickups may incur additional fees.

Personal Belongings

London Doggo is not responsible for the loss or damage to personal belongings such as toys, harnesses, collars, leashes, or bedding.

Cancellation

Please refer to our cancellation policy

By attending an appointment, you acknowledge reading our terms and conditions and understand them and agree to them all.